Support
Support for your skill game machines and kiosks.
Answers to the most common setup questions, a product catalogue, and a direct line to a real person, 9 AM to 9 PM, seven days a week.
Downloads
FAQs and the product catalogue, in one place.
Game FAQs
Game and admin-panel settings.
Store name, dates, redeem behaviour, jackpots, cash limits, bet amounts and ticket text, all from the Admin Panel.
How to change the Store Name or Bank Number?
Admin Panel → Main Setup Page → edit the Store Name or Bank Number fields.
Can I change my machine Serial Number or Terminal ID?
No. The Serial Number and Terminal ID are unique identifiers of your machine and cannot be changed.
Can I change the Date and Time of my terminal?
Admin Panel → Main Setup Page → tap the Date and Time area to edit.
Can I disable the pop up that comes up when a user decides to Redeem the balance?
Main Setup section in the Admin Panel → turn off the Cash Out Confirmation popup.
Can I disable the Win Hints in the game?
Yes. Admin Panel → Main Setup → toggle Skill Hint off.
Can I change the base value of the various Jackpots in the game?
Yes. Values are set from the Admin Panel:
| Jackpot | Base (Pts) | Min (Pts) | Max (Pts) |
|---|---|---|---|
| Platinum Jackpot | 100,000 | 100,000 | 200,000 |
| Diamond Jackpot | 10,000 | 10,000 | 20,000 |
| Gold Jackpot | 5,000 | 5,000 | 10,000 |
| Silver Jackpot | 1,000 | 1,000 | 5,000 |
Can I control the max amount that can be inserted in the machine?
Admin Panel → Cash Setup module → use Input Control to define the maximum cash insertion. Once that amount is reached, any further bills a player inserts are rejected.
Can I set the redeem amount in multiples of a number?
Admin Panel → Cash Setup module → tap Redeem Multiplier and adjust the value.
Can I define the maximum amount that can be redeemed by a user?
Admin Panel → Cash Setup module → Max Redeem section. This caps the value of a single ticket, not the balance: a player can still redeem several tickets at the maximum to clear what's left on the machine.
Can I set up the machine to display Dollar value instead of Points value?
Admin Panel → Cash Setup module → switch between points and dollars anytime.
Can I change the bet amounts available in the game?
Yes. Two series are available: "40, 80, 120…" and "25, 50, 75…". Toggle specific values from the Admin Panel's Cash Setup module.
Can I change some of the text printed on the ticket?
Admin Panel → Printer Setup section → customise Header Text 1, Footer Text 1, Footer Text 2, Footer Text 3 and Footer Text 4.
Where can I download the RedPlum Ticket Validator App?
The RedPlum Ticket Validator is available for Android phones and tablets. Learn more about the Validator app or get it directly from the Google Play Store.
The game screen is frozen, how can I resolve this?
Security comes first, so the system blocks commands that overlap, which can occasionally leave the screen frozen. Plug in a USB with the latest build we provided, restart the system, and wait a few minutes. If it persists, contact support and we'll help you resolve it.
Machine FAQs
Connecting a machine to a kiosk.
How can I connect the machine to a RedPlum Ticket Redemption kiosk?
Network: Admin Panel → Printer Setup → turn Network On → enter the kiosk IP address → save → approve on the kiosk. Tickets sync automatically.
Offline: Admin Panel → Printer Setup → select Offline → save to generate a pairing ticket → take it to the RedPlum kiosk → kiosk Admin Panel → register machine → scan the pairing code. Tickets are validatable after registration.
Machine FAQs
Updating the game.
How to update the game?
Two methods: (1) download the game file we send you to a USB, plug it in, and restart; or (2) plug in the USB, open the Admin Panel, click "Update Game," and leave it for a few minutes while the system restarts the game automatically.
Machine FAQs · Printer
Printer reports and firmware.
Not able to print the report from the admin panel?
Updated builds require a compatible printer version. Update the printer firmware and restart the system.
Get in touch
Call, email, or open a ticket.
Call us any time of the day. We are happy to assist.
Send us an e-mail and we will reply as soon as possible.
9 AM to 9 PM, seven days a week.